Colombian Law 1336 of 2009
Code of conduct and sustainability commitment
Our commitment to children and adolescents
As a tourism service provider, we always look after the wellbeing of our guests.
Under Colombian Law 1336 of 2009, we take every preventive and corrective measure to counter the sexual exploitation of children and adolescents in travel and tourism. Therefore:
- Our tourism and promotional plans do not promote, openly or covertly, the sexual exploitation of children and adolescents.
- We firmly refuse to give our guests information, directly or through third parties, about places where the commercial sexual exploitation of children and adolescents is arranged or practised. We do not take guests to such places, nor do we allow commercially exploited children or adolescents to be brought from them to our premises.
- We make sure that all our staff, suppliers and anyone connected to our organisation adhere to this commitment against the commercial exploitation of this part of our population.
- We will immediately report to the competent authorities any fact or place we become aware of that is related to the sexual exploitation of children and adolescents, and we have set up internal channels to make sure such reports are made.
- We train all our staff periodically on preventing the commercial sexual exploitation of children and adolescents, and we inform our guests, through all our communication channels and signage, about the legal consequences of these practices in Colombia.
Sustainability commitment
As a tourism service provider, we always look after the wellbeing of our surroundings.
We have restricted single-use plastics, because most of them cannot be recycled. For example, we avoid miniature toiletry bottles such as shampoo, conditioner, shower gel, lotion and hand soap, as well as plastic straws, cups, bottles, stirrers, cutlery and tableware.
We have replaced individual toiletry bottles with refillable dispensers, and we provide shower caps and other items only when guests ask for them.
We encourage guests to reuse the towels in their rooms where possible and to ask for fresh ones only when needed. This way we use less water for washing and help conserve our main water source.